Contact Gaff

We’d love to hear from you, whether you’re a manager, partner, or investor. Pick the path that fits, or just email us and we’ll route it internally.

Quick contacts

Topic	Best Email	What to send
Player/club support	[email protected]	Account username, email/Club ID, screenshots, steps to reproduce
Payments & wallet help	[email protected]	Tx hash, wallet address, timestamp, issue summary
Bug reports / exploits	[email protected]	Steps, impact, logs, please avoid public disclosure first
Partnerships / IP / brands	[email protected]	Company, region, proposal deck/outline
Investors & BD	[email protected]	Fund profile, check size, timeline, thesis
Press & media	[email protected]	Outlet, deadline, angle, interview request
Community & moderation	[email protected]	Link to thread, timestamps, context
Complaints / appeals	[email protected]	Username/Club ID, evidence, desired outcome
Legal	[email protected]	Matter type, jurisdiction, reference docs
Careers	[email protected]	Role of interest, LinkedIn/CV, portfolio/GitHub

Social: X (Twitter): @gaffcoach · Web: gaff.coach

---

Support form (fastest)

If you prefer a form, include:

• Contact name & email

• Club ID / Tournament or League ID (if applicable)

• Category (Support, Billing, Security, Community, Other)

• Subject & detailed description

• Screenshots / Tx hash (if relevant)

• Device & browser (for UI issues)

We’ll auto-triage and send you a ticket number.

---

Response times (SLA)

• Critical (security/exploits, funds at risk): < 12 hours

• High (wallet/payment stuck, competition blocker): 24 hours

• Standard (UX issues, feature requests): 48–72 hours

Hours: Mon–Fri, 9:00–18:00 (UTC). Weekend coverage for critical issues.

---

Security & disclosure

Found a vulnerability or economic exploit? Email [email protected] with steps, scope, and potential impact. Please do not post publicly until we confirm a fix. Eligible reports may receive a bounty.

---

Partnerships

Leagues, brands, broadcasters, data providers, let’s build together. Send a short deck to [email protected] (include regions, audience, timelines, and success metrics).

---

Investors

We’re actively meeting long-term crypto + gaming partners. Share your thesis and typical check size at [email protected]. We’ll reply with the latest metrics and data room access (under NDA).

---

Press

For interviews, assets, and statements: [email protected]. Please include your deadline and angle, we’ll get you quotes and media kits quickly.

---

Complaints & appeals

If you believe a decision was unfair (bans, prize disputes, moderation), email [email protected] with:

• Username/Club ID

• Event link or ID

• Evidence (screenshots/recordings)

• Desired resolution

We’ll respond with a case number and next steps.

---

One more thing

We hang out in chat during big finals. Come say hi on X (@gaffcoach), and if you’re stuck, [email protected] is always the safest bet.